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Customer
Service Information |
1.
What are your hours?
Our
Customer Service Call Center is open from 8:00 AM to 5:00
PM Monday through Friday. For customer service call (304)
327-7161.
Our
emergency service line is available 24 hours a day at
(304) 325-9164.
2.
Where is your office located?
Our
main office lobby hours are 9:00 AM to 4:00 PM Monday
through Friday and is located at 4699 East Cumberland
Rd.
3.
Where do I mail my payment?
Mail
payments to P.O. Box 70848, Charlotte, NC 28272-0848.
4.
Where do I send correspondence other than payments?
Mail
correspondence to P.O. Box 589, Bluefield, WV 24701.
5.
I think I smell gas. What should I do?
Please
call (304) 325-9164 any time you think that you smell
gas. A customer service representative is always available
to take your call and advise you of safety procedures.
A qualified service technician will be dispatched to investigate
and assure your safety.
Click
here to see safety procedures
6.
How often is my meter read? Can I read my own meter?
Bluefield
Gas makes every effort to read all meters on a monthly
basis. However, due to inclement weather, inaccessible
meters, billing cycle constraints and other unforeseen
circumstances, it may be necessary to estimate your monthly
usage. Estimated bills may be presented every other month
and are based on previous consumption and weather factors.
If you have a question or concern about your meter reading
or statement, please contact our Customer Service Call
Center.
Yes,
you may read meter.
Click
here to learn how to read your own meter
7.
What are your current rates?
Click
here to view current rates for the Bluefield, VA area
Click
here to view current rates for the Bluefield, WV area
8.
What are my payment options?
We
offer a number of bill payment options. You may mail your
payment to our payment processing center in the return
envelope enclosed with your statement. You may also pay
your gas bill at our main office during office hours.
In addition, we offer automatic draft from your checking
or savings account. We accept MasterCard and Visa for
credit card payments. Contact our call center for more
information on these options.
Click here to learn
about our Budget Billing Program
Click here to learn
about our Automatic Draft Program
9.
What do I do if I receive a termination notice?
Call
(304) 327-7161 as soon as possible to speak with a customer
service credit representative.
10.
Are there agencies that provide assistance to pay my gas
bill?
Yes,
there are agencies in the Bluefield area, which are able
to provide assistance with payment of your utility bills.
contact the agency for additional information on their
programs and requirements.
Click
here for a list of Agencies Providing Assistance
11.
Do you have a question?
Please
send your inquiries to our customer service center
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