 | Top
5 Frequently Asked Questions |
1. What are your hours?
Our
Customer Service Call Center is open from 8:00 AM to 5:00 PM Monday through Friday.
For customer service call (304) 327-7161. Our
emergency service line is available 24 hours a day at (304) 325-9164.
2. Where is your office located?
Our
main office lobby hours are 9:00 AM to 4:00 PM Monday through Friday and is located
at 4699 East Cumberland Rd.
3. I think I smell gas. What should I do?
Please
call (304) 325-9164 any time you think that you smell gas. A customer service
representative is always available to take your call and advise you of safety
procedures. A qualified service technician will be dispatched to investigate and
assure your safety. Click
here to see safety procedures
4. How often is my meter read? Can I read my own meter?
Bluefield
Gas Co. makes every effort to read all meters on a monthly basis. However, due
to inclement weather, inaccessible meters, billing cycle constraints and other
unforeseen circumstances, it may be necessary to estimate your monthly usage.
Estimated bills may be presented every other month and are based on previous consumption
and weather factors. If you have a question or concern about your meter reading
or statement, please contact our Customer Service Call Center.
Yes,
you may read meter. Click
here to learn how to read your own meter
5. What are my payment options?
We
offer a number of bill payment options. You may mail your payment to our payment
processing center in the return envelope enclosed with your statement. You may
also pay your gas bill at our main office during office hours. In addition, we
offer automatic draft from your checking or savings account. We accept MasterCard
and Visa for credit card payments. Contact our call center for more information
on these options.
Click here to learn about our Budget Billing
Program
Click here to learn about our Automatic
Draft Program | 
